Dear SuperMegaMovieTheater
I went to the new Cinemark in Harker Heights Texas on Saturday, July 19. We arrived around 11:00 a.m. for the 11:20 showing of Wall-E. I was pleasantly surprised by how few people were at the movie theater. We quickly got tickets (2 children/ 1 adult). I was surprised for a matinee that I was still spending 18.50. (I guess that just shows my age.) I then headed for the concession stand, but I found it quite confusing as this was our first time at this theater. There was a girl helping a couple, and a boy helping another person. I stood there waiting while wondering what the area was to the right with soda machines, etc. There was no sign to say, "Hey, there's a self-service area over here!!!" So I stood waiting for the girl to finish helping the couple in front of me. She seemed slow and it seemed she had to walk far to get things for her customer. I am not sure if it was inexperience or an inefficient layout of your concession area, but it took forever. When ...